Duration: 3 hours

Delivery method: In person only

About this module

Creating inclusive services is more than good practice—it is increasingly a key component of delivering high-quality, outcomes-focused care and demonstrating responsiveness to community need.

This interactive workshop will support participants to build their confidence in providing affirming healthcare to people from LGBTIQA+ communities and explore the practical actions individuals and organisations can take to reduce barriers to access and improve service experiences.

Through facilitated discussion and practical activities, participants will examine how inclusive practice contributes to better engagement, improved outcomes and more equitable access to services. The workshop also explores how inclusive approaches can be embedded at an organisational level to strengthen service quality and support commissioning priorities related to equity and inclusion.

Drawing on current stigma and discrimination research from the Centre for Social Research in Health at UNSW, this module will help practitioners understand the impact of exclusion and develop strategies that create safer and more welcoming healthcare environments.

Why attend?

As organisations adapt to evolving commissioning expectations, there is increasing focus on demonstrating:

• Equitable access to services.
• Culturally safe and inclusive practice.
• Improved client experience and outcomes.
• Responsiveness to priority and vulnerable populations.
• Continuous quality improvement and service excellence.

This workshop provides practical tools that support both individual practice and broader organisational capability in these areas.

Learning outcomes

Participants will:

• Understand the impact of stigma and discrimination on health outcomes and service engagement.
• Identify barriers that may prevent LGBTIQA+ people from accessing healthcare services.
• Develop inclusive and affirming healthcare practices at an individual level.
• Explore strategies for embedding inclusion at a systemic and organisational level.
• Strengthen their understanding of inclusive service design and delivery.
• Examine leadership approaches that support equity, inclusion and quality improvement.

Topics covered

• Barriers to healthcare access.
• The impact of stigma and discrimination in healthcare settings.
• Understanding inequality, equality, equity and justice.
• Inclusivity load and its implications for service users.
• Creating inclusive and affirming healthcare practices.
• Supporting inclusion when navigating systemic challenges.
• Building organisational cultures that promote equity, safety and belonging.
• Aligning inclusive practice with contemporary service quality and commissioning expectations.

Register