As commissioning environments become increasingly focused on outcomes, value, efficiency and sustainability, many organisations are asking how artificial intelligence can be used to strengthen service delivery while reducing administrative burden and improving operational effectiveness.

This panel discussion brings together three expert perspectives to explore the practical opportunities and considerations for mental health and community services organisations. Troy Nissen from RKDN will discuss AI implementation, digital capability and opportunities to improve business processes and back-office efficiency. Damien Brazel from Griffin Legal will examine privacy, governance and legal obligations, while Karen Toohey from the ACT Human Rights Commission will explore the ethical and human rights considerations that must remain central as organisations adopt new technologies.

The discussion will consider questions such as:

• How can AI support more efficient service delivery and organisational operations?
• Where are the opportunities to reduce administrative effort and redirect resources to frontline services?
• What role might AI play in commissioning environments where organisations are under pressure to demonstrate value, outcomes and cost effectiveness?
• How can organisations adopt AI responsibly while managing legal, privacy and ethical risks?
• What governance frameworks should leaders have in place before implementing AI tools?

Whether you’re exploring ways to improve productivity, increase organisational capability, respond to commissioning pressures, or simply understand what AI means for the future of the sector, this discussion will provide practical insights and informed perspectives to help you navigate the opportunities ahead.

We hope you’ll join us.